Deposits and refunds

• Deposits go into your deposit wallet, which is used to buy plans.
• EasyPaisa, JazzCash and bank transfer deposits are credited after we verify the payment. Cryptocurrency deposits are credited automatically after network confirmations.
• Plan purchases are final once the plan is active.
• Withdrawals are paid from your earning wallet only, after review.
• A rejected withdrawal goes back to your earning wallet with the reason.

Every deposit method has a minimum and a maximum amount. Both are shown in the app when you choose the method.

EasyPaisa, JazzCash and bank transfer

• Send the payment to the account details shown in the app.
• Submit the transaction ID, a payment proof such as a screenshot, or both, as the app asks for that method.
• We check what you submitted against the payment. Your deposit wallet is credited once the payment is verified.

Cryptocurrency

• Send the payment to the address shown in the app, on the network shown with it.
• The deposit is credited automatically once the network has confirmed the transfer the required number of times.
• The amount is converted to Rs at the rate shown in the app.

A cryptocurrency transfer cannot be reversed by us or by you once it is sent. A transfer to the wrong address or on the wrong network may not be recoverable.

We reject a deposit when we cannot match it to a real payment. That includes a transaction ID that is false or has been used before, and a proof that does not match the payment. A rejected deposit is not credited.

Submitting false proofs or transaction IDs is abuse of the service and can lead to your account being suspended or banned.

If a real payment was rejected, or has not been credited, contact support with the following and we will check it against the payment:

• the email address on your account;
• the deposit method, the amount, and the date and time of the payment;
• the transaction ID and your payment proof.

The deposit wallet is for buying plans. Withdrawals are paid from the earning wallet.

If you were charged twice for one deposit, or the amount credited is different from the amount you paid, contact support with your payment proof and we will review it.

A plan purchase is final once the plan is active. We do not refund a plan, in full or in part, because:

• you changed your mind;
• you watched fewer ads than the plan includes;
• the validity period ended before you had used all of its ads.

A plan ends when its ads are used up or its validity period expires, whichever comes first.

Withdrawals are paid from your earning wallet. Referral commissions and achievement rewards sit in their own wallets until you move them to your earning wallet.

• Choose a payout method in the app and enter the details it asks for. Each method has a minimum and a maximum amount.
• The amount is held as soon as you make the request, so it leaves your earning wallet balance straight away.
• We review each request and then either pay it or reject it.
• If we reject it, the full amount goes back to your earning wallet and we give you the reason.
• There is a limit on how many requests you can have waiting for review at once.

Once a request is approved, how quickly the payment arrives depends on the payout method and on your bank or wallet provider.

Check your payout details carefully. We pay to the details you enter, and a payment sent to details you entered incorrectly may not be recoverable.

If something went wrong with a payment, contact us first and include the transaction ID.

Reversing or disputing a deposit with your bank or wallet provider after it has been credited to you is treated as abuse of the service, and can lead to your account being suspended or banned.

If you have a question about a deposit, a withdrawal or a refund, email support@eyesoncash.com or use one of the other options on the contact page.